Frequently Asked Questions. Click on any question below
Do members have to buy tickets online?
No. The New Raffle supports Offline ticket purchases (OTP). Members can pay in the office using cash, check, Venmo, Zelle, and other methods. The system's administrator will then grant the member tickets, allowing him to bid on prizes.
Do members have to buy tokens in order to participate?
No. The system features a Sweepstake mode, where members can be granted a certain number of free tokens upon request.
How do I know I can trust the randomness of prize winners?
A: At Expert Data Systems (New Raffle parent company), integrity is at the heart of everything we do. We are a trusted partner dedicated to supporting nonprofit organizations, and we pride ourselves on transparency in all our processes. With 30 years of IT experience, we ensure that our systems are designed to be fair and unbiased.
We offer two modes for prize selection:
- Use our system's built-in random number generator.
- Use an external random number generator, like random.org, and plug the generated number into our software to identify the winner.
Is there a limit on the number of members?
No. The system supports an unlimited number of users from anywhere in the country.
Who sets up tickets cost?
The organization sets it up. You can set up a tiered system, where the more tickets a member buys, the cheaper the per-ticket cost.
Do you take a percentage of the tickets sales?
We charge a 5% platform fee on the total funds raised, capped at $1,500 per raffle. We believe in fairness, honesty, and full transparency—no hidden fees, no surprises. Here’s exactly how it works:
- Platform Fee: 5% of gross ticket sales
- Maximum Cap: $1,500 per raffle event. Once your 5% fee reaches $1,500, any additional funds raised are entirely yours
- What It Covers:
- Hosting, maintenance & uptime monitoring
- Real-time dashboards & analytics – Track ticket sales, participant engagement, and bidding
- Helpdesk system for participants - Our team fields questions from ticket buyers, helping troubleshoot individual donors' issues.
- Fraud protection
- Organization support during event set up and execution
- Ongoing platform improvement
- Fee Examples:
- If you raise $10,000, your fee is 5% × $10,000 = $500.
- If you raise $50,000, 5% would be $2,500, but we cap it at $1,500
Still have questions? Please reach out at support@newraffle.com
What does it cost to use the system?
The cost to use the platform consists of two parts: a one-time onboarding fee and a per-event platform fee.
We currently charge a one-time Onboarding fee of $250 and a per-event 5% platform fee on the total funds raised, capped at $1,500
See a fee calculator here
Can donors help contribute funds to the organization aside from ticket purchasing?
When supporters buy tickets, they can add an optional donation at checkout to help cover campaign costs—we call this the “HC3 fund.” Unlike platform providers that keep every penny in their tip jar, New Raffle never collects HC3 dollars. The money goes straight into your organization’s account, and you keep every cent of it.
Does New Raffle support a Sweepstake feature?
Yes —New Raffle fully supports Sweepstakes mode. Organization administrators can enable it at any time. Enabling Sweepstakes mode usually classifies your event as a prize promotion (not gambling) under most state laws.
I'd like to schedule a demo with your team. How do I go about it?
Please complete the Request a Demo form, which can be accessed at the footer of every page