Frequently Asked Questions. Click on any question below
Do members have to buy tokens in order to participate?
No. The system features a Sweepstake mode, where members can be granted a certain number of free tokens upon request.
How do I know I can trust the randomness of prize winners?
A: At Expert Data Systems (New Raffle parent company), integrity is at the heart of everything we do. We are a trusted partner dedicated to supporting nonprofit organizations, and we pride ourselves on transparency in all our processes. With 30 years of IT experience, we ensure that our systems are designed to be fair and unbiased.
We offer two modes for prize selection:
- Use our system's built-in random number generator.
- Use an external random number generator, like random.org, and plug the generated number into our software to identify the winner.
Is there a limit on the number of members?
No. The system supports an unlimited number of users from anywhere in the country.
Who sets up tickets cost?
The organization sets it up. You can set up a tiered system, where the more tickets a member buys, the cheaper the per-ticket cost.
Do you take a percentage of the tickets sales?
No, we do not. We have a simple, fixed-fee structure that we will review with you upfront. The only fees that an organization may incur are those collected by the online payment gateway, such as PayPal. With that said, we also support a feature that effectively makes the campaign free to the organization.
See the question about costs below.
What does it cost to use the system?
The cost to use the platform consists of two parts: a one-time database setup fee and an event license fee. We will review these costs with you when we meet to discuss if this solution is right for your organization.
Note: The database setup is a one-time fee. Once paid, your organization can run as many events as you wish for as long as they desire!
We support a feature that makes the campaign free for the organization. See below.
How do organizations use the New Raffle platform at no cost?
When buying tickets, members are offered the option to help cover campaign costs voluntarily. We call this the “HC3 fund.”
Unlike the typical "tip jar" model—where the system provider keeps all contributions—New Raffle ensures that your organization uses our system at no cost. Here’s how:
The HC3 fund is for your organization’s benefit. After paying our fees, the organization keeps every cent collected through HC3. If the funds collected in HC3 are less than our fee, we only take the lower amount.
I'd like to schedule a demo with your team. How do I go about it?
Please complete the Request a Demo form, which can be accessed at the footer of every page